Communication and Who to Talk To
Sometimes we need to talk to someone specific with an issue or query. In most cases your child's class teacher is the first person to speak to. You can make an appointment via an email or call to either school office. If you pick up, sometimes teachers can have a brief chat for a quick matter at the end of the day. Whatever it is - be assured we want to know and to listen. Open communication builds better relationships and a stronger community. Our first principle is that we will meet person to person because this enables full communication as in eye contact, tone of voice and body language which in a school setting is important to build partnership.
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Who to talk to |
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Issue |
Name |
Role |
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Learning and well-being/ behaviour / personal development/ relationships or friendship matters |
Class teacher |
|
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Day to day queries |
Ms Tingey |
Administrators for Moss Hall Infants or Moss Hall Juniors |
|
Admissions |
Ms Tingey & Ms Patel |
Who leads on admissions for both schools |
|
Quality of Provision |
Ms Dyson |
Head of MHJ and MHI Schools |
|
If initial matters have not been resolved by a teacher |
As above |
As above |
|
Pupil Behaviour matters |
Ms Chance Ms Whitaker Ms Seaborne (Y3) Mr Craig (Y4) Mr Peterson |
Leader - EYFS/ Reception Classes Phase Leader - Year 1 and 2 Phase Leader - Year 3 and 4 Phase Leader - Year 5 and 6 |
|
SEND matters |
Ms Thorpe (Reception and Y1) or Ms Dhillon (Year 2 and MHJ) |
AHT/ SENDco @ MHI SENDco @ MHJ |
|
Social and emotional matters & mental health support for children |
Ms Thorpe (MHI) or Ms Dhillon(MHJ) or Ms Nash (MHJ) or Ms Zaheer (MHI) |
AHT/ SENDco @ MHI SENDco @ MHJ Senior Learning Mentor @MHJ Mental Health First Aider @ MHI |
|
Persistent quality issues with provision in either school/ formal complaints |
Ms Dyson |
Executive Head |
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Quality of contracts/ The Pantry/ Health and Safety/ Finance/ Site management/ lettings |
Ms Patel |
Federation Business Manager |
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Welfare/ Medical needs/ Food allergies/ attendance |
Ms Salumu |
Federation Welfare officer |
If you feel you need to address an issue through the School Complaints Policy, the link is here: MHSF Complaints Policy
